We are on a break until Tuesday 25th June – the shopping basket facility is suspended in the meantime although our full catalogue is still available for browsing. Any urgent emails to be addressed to: monsieurpineapple@gmail.com please otherwise will be replied to immediately on return. Thank you

Postage & Packing

There are 3 zones; “UK”, “Europe” and “Rest Of The World”.

UK

Royal Mail standard (2nd Class) up to 2 kg total parcel weight.
Royal Mail 1st class (on request or total parcel weight over 2 Kg).
Courier service (any weight up to 20 Kg).
Items securely packed in robust packaging. Signed for delivery available on request for an additional 1 GBP per 1st or 2nd class parcel. Guideline delivery times are; 1-3 working days (2nd class), 1-2 working days (1st class) and 1-3 working days (courier service - although delivery depends on service used). Deliveries will almost invariably arrive within these time frames although cannot be absolutely guaranteed. If you do require a time specific delivery please contact us as we will be able to inform you of feasibilty and/or options available e.g. Royal Mail Special Delivery by 1pm next day service. Max shipping total is 8 GBP for any UK mainland order up to 20 kg. Please note that 1st class service may sometimes not be sent on actual day of payment but would be sent the following working day otherwise.

Standard (2nd Class):

1st 12"/10"/LP/shaped picture disc - 3.75 GBP flat rate, no matter how many ordered up to 2 Kg parcel weight (approx. 7 standard weight LPs).
1st CD/7"/Tape/DVD or similar dimension format but excluding multiple item box set - 1.75 GBP flat rate, no matter how many ordered up to 2 Kg parcel weight (approx. 15 x standard CD albums/35 x 7"s).

1st Class:

1st 12"/10"/LP/shaped picture disc = 4.25 GBP plus 0.50 GBP each after.
1st CD/7"/Tape/DVD or similar but excluding multiple item box set = 2 GBP plus 0.25 GBP each after.

EUROPE

Air mail (non-tracked)/courier - items securely packed in robust packaging. Guideline for the vast majority of delivery times is 4-14 days (up to a calendar month in exceptional cases plus Russian Federation) from posting.

1st 12"/10"/LP/shaped picture disc = 7.50 GBP plus 1 GBP (maximum) each after.
1st CD/7"/Tape/DVD/similar dimension format = 4.50 GBP plus 0.50 GBP (maximum) each after

REST OF THE WORLD

Air mail (non-tracked)/courier - securely packed in robust packaging. Guideline for the vast majority of delivery times is 7-21 days (up to a calendar month in exceptional cases plus South America & South East Asia) from posting.

1st 12"/10"/LP/shaped picture disc = 10 GBP plus 1.75 GBP (maximum) each after.
1st CD/7"/Tape/DVD/similar dimension format = 5.50 GBP plus 0.75 GBP (maximum) each after.

REST OF THE WORLD

Surface mail (non-tracked) - securely packed. Guideline delivery time of between 4-12 weeks.

1st 12"/10"/LP/shaped picture disc = 8 GBP plus 1.25 GBP (maximum) each after.
1st CD/7"/Tape/DVD/similar dimension format = 5 GBP plus 0.50 GBP (maximum) each after.

Please note.

On receipt of full and complete payment, orders aim to be despatched on the same/next working day for the UK and within 5 (usually 1-3) working days for non-UK destinations barring unusual/exceptional circumstances such as postal strikes etc.

Delivery times for standard, non-signed for service mail (which is the cheapest available to you) is completely in the hands of the postal services and cannot be influenced after posting. Delays, although unusual, may be caused by random security examination hold-ups by customs, mis-direction, general inefficiency along the way, adverse weather conditions or any other unknown circumstance(s).

The overwhelming majority of parcels arrive within the lower time frames but please only place an order if you are happy to accept the outside possibility that it make take up to the upper time limit to arrive. Only parcels taking longer than these limits are considered undelivered by Royal Mail and potentially refundable from that point onwards.

For non-UK parcels: If signed for/tracked/insured service is required Royal Mail offer "International Signed", "International Tracked" or "International Tracked & Signed" services (availability of particular service varies from country to country but all countries offer at least one) for which an additional 5 GBP is applicable although does not automatically guarantee speedier delivery but is prioritised.
If required, please request this service at time of ordering, although you may also be offered it as an option when invoiced.
If time definite delivery is required i.e. you are not prepared to accept the possibility of your order taking up to the potential maximum delivery time limit, please ask for courier service/express delivery quote (please be aware that it starts at a minimum of 15 GBP for any size parcel)
Unusually weighty/large dimension parcels or those of higher value (30 GBP plus)/high risk may possibly require a fixed custom-priced quote or an additional cost to insure/track - we will always inform you of the exact postage costs for your approval or rejection before payment is made.

The "Small Packet" weight limit is 2 Kg for a parcel sent from the UK - in some circumstances it may work out cheaper to send heavier orders in multiple parcels but almost invariably, courier service providers (e.g. Fedex, DPD, UPS, TNT or Parcelforce) offer a speedier, insured, tracked and signed for service at a lower price, especially for parcels over 3 Kg - we will always try to find the optimum value service overall for your order.

Please also note;

Postage is dependent on weight, so for example, a triple LP counts as 3 x LPs for p&p purposes.

Box sets are generally much heavier than the their components so will usually require custom postage pricing. We will let you know the exact cost, after which you may decide if you wish to proceed or not.

Adding more items to your order will lower the average cost of postage per item.

Goods sent from the UK to countries outside of the European Union legally require a customs declaration for their value. Please bear in mind that the customs department in the destination country may levy a tax plus administration fee for goods over a certain value before releasing them - any fees levied are entirely the customer's responsibility, we are not liable. It is strongly advised to check limits, rules, potential taxes etc. before placing an order.

All items are subject to availability.

All items are guaranteed to your satisfaction and to the description we have given. If you were to be unhappy with any aspect of our service please contact us and we will resolve it immediately. All faulty items (plus postage costs if return is necessary) will be fully refunded or credited if preferred.
An order may be returned for any reason whatsoever within a period of 28 days from receipt provided the item(s) are in the same state as received (e.g. if sealed, seal must be intact) although original and return postage costs will not be refunded - only the actual item(s) paid for.